Business eligibility and accounts

Hivewave is intended for lawful business use by adults. You must provide accurate account information, protect authentication methods, keep roles and team access current, and promptly notify us of suspected unauthorized access. You are responsible for activity performed through your account except to the extent caused by Hivewave's breach.

The service

Hivewave provides AI-assisted brand knowledge, partner discovery, contact enrichment, outreach drafting, scheduling, sending, reply processing, attribution, and related workflows. Features can change as the service develops. Preview, pilot, beta, or experimental features may be changed or discontinued and may have additional limitations.

Your data, instructions, and permissions

You retain ownership of information and content you submit or connect ("Customer Data"). You grant Hivewave and its subprocessors a limited right to host, copy, transform, transmit, and otherwise process Customer Data only as needed to provide, secure, support, and improve the contracted service, comply with law, and follow your documented instructions.

You represent that you have the rights, notices, permissions, and lawful basis needed for Customer Data and for the processing you direct. You must not upload special-category, regulated, or highly sensitive data unless Hivewave expressly agrees in writing that the service supports it.

Connected services

When you connect Shopify, Google, Microsoft, Meta, Stripe, or another third-party service, you authorize Hivewave to access and use that service within the scopes and settings you approve. Your use remains subject to the third party's terms. You may disconnect a service, but disconnection can stop related features and does not automatically remove records that must remain for compliance, billing, suppression, security, or dispute purposes.

Outreach, approvals, and communications law

You control your brands, targeting criteria, approval mode, connected senders, schedules, and whether authorized messages are sent. You are the sender or initiating business for communications sent on your behalf.

You must use Hivewave only for relevant, lawful business communications and comply with laws that apply to recipients and senders, including consent, notice, identification, physical-address, unsubscribe, suppression, quiet-hour, and recordkeeping requirements under laws such as CAN-SPAM, CASL, ePrivacy rules, PECR, and similar laws. You must review generated content and must not direct Hivewave to contact a person who has opted out or where contact is otherwise prohibited.

Hivewave may apply verification, pacing, suppression, safety, and quality controls and may refuse, pause, or cancel messages that appear unlawful, deceptive, abusive, unsafe, or inconsistent with these Terms.

AI outputs and automated features

AI and enrichment outputs may be incomplete, outdated, incorrect, or unsuitable. You must evaluate candidates, contact data, claims, translations, recommendations, and messages before relying on them. Hivewave does not provide legal, tax, financial, employment, or compliance advice. Approval settings and automation do not transfer your responsibility for your use of outputs or communications.

Acceptable use

You must not use Hivewave to violate law or another person's rights; send spam, scams, phishing, malware, harassment, threats, or discriminatory content; impersonate others; misrepresent affiliation; contact suppressed recipients; process unlawfully obtained data; probe or disrupt security; reverse engineer except where law permits; bypass quotas or safeguards; resell or sublicense the service without written authorization; or use the service to build or train a competing product or model from non-public Hivewave materials.

Fees, subscriptions, and taxes

Paid plans, usage allowances, one-time Boost purchases, billing periods, promotions, and taxes are shown at checkout or in an order form. Subscriptions renew until canceled. Cancellation or pausing takes effect as described at purchase or in the product. Except where law requires otherwise, fees already incurred are non-refundable. You authorize Stripe to process payments and Hivewave to receive payment and subscription status.

Hivewave intellectual property

Hivewave and its licensors own the service, software, workflow design, documentation, trademarks, and related technology. Subject to these Terms and payment of fees, Hivewave grants you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business purposes. Feedback may be used without restriction or obligation, provided it does not identify you or disclose your confidential information.

Confidentiality

Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will use it only for the agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound to protect it. This does not cover information independently developed, lawfully received without duty, or publicly available without breach.

Privacy and data protection

Our Privacy Policy explains how Hivewave handles personal information. The Data Processing Addendum applies when Hivewave processes personal data on your behalf. You remain responsible for your own privacy notices, instructions, legal bases, and responses to people whose data you direct Hivewave to process.

Suspension and termination

You may stop using the service and cancel as the product permits. Hivewave may suspend or terminate access for material breach, non-payment, security risk, legal requirement, harm to recipients or providers, or conduct that threatens the service. Where practical, we will give notice and an opportunity to cure. On termination, access ends and Customer Data is handled under the Privacy Policy, Data Processing Addendum, and applicable retention obligations.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI OUTPUTS, ENRICHMENT DATA, AND PREVIEW FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." HIVEWAVE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT GUARANTEE DELIVERY, REPLIES, PARTNERSHIPS, REVENUE, ERROR-FREE OPERATION, OR THAT THIRD-PARTY DATA IS COMPLETE OR CURRENT.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR AMOUNTS THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY'S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES YOU PAID HIVEWAVE FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. MANDATORY CONSUMER OR STATUTORY RIGHTS ARE NOT LIMITED.

Indemnity

To the extent permitted by law, you will defend and indemnify Hivewave and its personnel against third-party claims arising from Customer Data, your targeting or communications, your violation of law or these Terms, or your infringement of another person's rights. Hivewave will promptly notify you and reasonably cooperate, and you may not settle a claim in a way that admits fault or imposes obligations on Hivewave without written consent.

Changes, notices, disputes, and general terms

We may update these Terms for changes to the service, law, security, or business practices. We will post the updated date and provide additional notice where required. Continued use after the effective date constitutes acceptance where permitted.

Applicable law and the proper forum for a dispute are determined by any signed order form and otherwise by mandatory law and applicable conflict-of-law rules. Before filing a claim, each party will try in good faith for 30 days to resolve it by contacting the other, unless urgent relief is needed. If part of these Terms is unenforceable, the remainder stays effective. Failure to enforce a term is not a waiver. You may not assign these Terms without consent, except in a permitted business transfer; Hivewave may assign them as part of a reorganization or business transfer.

No unauthorized resellers or representatives

No third party may resell Hivewave AI, collect payment or data for Hivewave, promise service terms, or represent that it acts for Hivewave unless Hivewave has provided written authorization. Hivewave currently has no authorized third-party resellers or sales representatives. Verify any claim at contact@hivewave.ai.

Contact

Questions about these Terms may be sent to Hivewave Inc. at contact@hivewave.ai.